📦 Shipping & Delivery Policy
Last Updated: June 3, 2025
1. Processing Times
Order Processing: All orders are processed within 1–2 business days (excluding weekends and public holidays).
High-Demand Periods: During peak seasons or promotional events, processing times may extend slightly due to increased order volumes.
2. Shipping Methods & Delivery Estimates
We offer the following shipping options:
Standard Shipping: Delivery within 3–5 business days.
Express Shipping: Delivery within 1–2 business days.
Overnight Shipping: Next-day delivery for orders placed before 12 PM PKT.woocommerce.com+2termsfeed.com+2shipbob.com+2
Note: Delivery times are estimates and may vary based on location and external factors.
3. Shipping Costs
Standard Shipping: PKR 200
Express Shipping: PKR 500
Overnight Shipping: PKR 800
Free Shipping: Available on orders over PKR 5,000.shipbob.com+6woocommerce.com+6ecommercefulfilment.com+6
Shipping costs are calculated at checkout based on your selected method.
4. International Shipping
Currently, we ship within Pakistan only. We are working on expanding our services internationally. Stay tuned for updates!
5. Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your order through our website or the courier’s tracking portal.iubenda.com
6. Delivery Issues
If you encounter any issues with your delivery, such as delays or damaged items:
Contact Us: Reach out to our support team at support@marotix.com or call us at +92 311 9525014.
Resolution: We will investigate the issue and work towards a prompt resolution, which may include reshipment or refund, as applicable.
7. Returns & Exchanges
For information on returns and exchanges, please refer to our Return & Refund Policy.
Need Assistance?
Our customer support team is here to help! Contact us :
Email: cc@marotix.com
Phone: +971 50 901 4421
We appreciate your business and are committed to providing you with the best shopping experience.
